During the summer months, Heard encourages our staff to take time to disconnect and refresh after a busy annual tax season. To enable that, our support and customer experience team will be taking time off from Monday, June 29, through Friday, July 3. We'll be back in full force on Monday, July 6.
What does this mean for you?
During the break, our support and customer experience team is out, but your bookkeeping team, your tax preparer, and Heard Banking support are all still available. Here's what to expect:
- Haven: Heard's AI assistant, available 24/7, can answer many common questions while we're out.
- Help Center: Always available at support.joinheard.com/hc/en-us.
- Open 2025 Tax filing jobs: If you have an active tax filing job, you can continue messaging your tax preparer in your dashboard under Taxes > Annual.
- Heard Banking Support: available on the Heard Banking page, and click the chat icon in the bottom-right corner of the page to submit banking-related questions.
- Support Messages: Messages and emails to Heard Support or individual team members will receive an auto-response. Our team will follow up after July 6 once we're back.
FAQs
Are my books being worked on? Yes. Your bookkeeping team continues working through the closure process to keep your books on track.
Can I reach my tax preparer? Yes. If you are actively connected to a tax preparer, you can keep messaging them during the break. You'll find the chat in your dashboard under Taxes > Annual.
Will my payroll run during the break? Yes. Your Heard Payroll runs on its set schedule and is unaffected by the closure.
Can I reach Heard Banking support? Yes. Heard Banking support stays available during the break for any banking questions from your Heard Banking page. For more, see How to contact Heard Banking Support
I just signed up — what about my onboarding? Welcome! Your onboarding keeps moving right along during the break. Your bookkeeping team is still working, so you'll get set up as usual. We'd recommend registering for our Today at Heard live sessions, especially Getting Started, to get familiar with the platform: Register here. For more, see How do I get started with Heard?
I can't log in, or something isn't working. Try using the "Forgot password" link on the login page to reset your password. And make sure you're signing in with the email address you used to sign up. For more tips, see Browser Troubleshooting Tips for Accessing Heard. If it still isn't working, send us a message, and we'll pick it up as soon as we're back on July 6.
My payment failed, or I have a billing issue. To update your payment method: On the left-side panel, click on Your Name, then click Settings>Plan & Billing and click Change Plan. For more, see How to change your method of payment in Heard
What if I have an urgent issue? Send a message to our team or support@joinheard.com. Our team will be out of office, but we'll make sure your message is in the queue when we return on July 6.
When will you be back? We return on Monday, July 6. All messages and tickets will be reviewed as we get settled back in.