To help you have the best experience on the Heard website, we recommend troubleshooting your browser as the first step. Here are some helpful tips that can usually resolve any issues you might encounter.
We recommend using modern browsers such as Google Chrome, Firefox, Safari, or Microsoft Edge.
An easy way to gather browser details is to go to https://www.whatsmybrowser.org/, then locate and follow the steps below.
Use a Private Browsing Window
Using a private browsing window allows you to access Heard without saving your browsing history or cached data, which could interfere with creating or signing into your account.
- Google Chrome: File > New Incognito Window
- Firefox: Firefox menu> New Private Window
- Safari: File > New Private Window
- Microsoft Edge: Settings and More> New InPrivate window
Update to the latest version of your browser
Make sure your browser is up to date with the latest version and security updates.
- Google Chrome: Help > About Google Chrome
- Firefox: Firefox menu> About Firefox
- Safari: System Settings> General > Software Update
- Microsoft Edge: Settings> Help and Feedback> About Microsoft Edge
Clear your Cache and Cookies
We advise clearing your cache, cookies, and browsing history to improve the performance of your browser.
- Google Chrome: More Tools > Clear Browsing Data
- Firefox: History> Clear History
- Safari: Settings> Privacy> Manage Website Data > Remove all
- Microsoft Edge: Settings> Privacy> Clear browsing data
If you don’t remember your password, you can reset it using the “Forgot Password” link on the login page.
If you continue to experience issues after following these troubleshooting tips, please reach out via Messages.