During the summer months, Heard encourages our staff to take time to disconnect and refresh after a busy annual tax season. To enable that, our support and customer experience team will be taking time off from Monday, June 29, through Friday, July 3. We'll be back in full force on Monday, July 6.
What does this mean for you?
During the break, our support and customer experience team is out, but your bookkeeping team, your tax preparer, and Heard Banking support are all still available. Here's what to expect:
- Haven: Heard's AI assistant, available 24/7, can answer many common questions while we're out.
- Help Center: Always available at support.joinheard.com/hc/en-us.
- Open 2025 Tax filing jobs: If you have an active tax filing job, you can continue messaging your tax preparer in your dashboard under Taxes > Annual.
- Heard Banking Support: available on the Heard Banking page, and click the chat icon in the bottom-right corner of the page to submit banking-related questions.
- Support Messages: Messages and emails to Heard Support or individual team members will receive an auto-response. Our team will follow up after July 6 once we're back.
FAQs
Are my books being worked on? Yes. Your bookkeeping team continues working through the closure process so your books stay on track.
Can I reach my tax preparer? Yes. If you are actively connected to a tax preparer, you can keep messaging them during the break. You'll find the chat in your dashboard under Taxes > Annual.
Will my payroll run during the break? Yes. Your Heard Payroll runs on its set schedule and is unaffected by the closure.
Can I reach Heard Banking support? Yes. Heard Banking support stays available during the break for any banking questions from your Heard Banking page. For more, see How to contact Heard Banking Support
I just signed up — what about my onboarding? Welcome! Onboarding availability will be more limited than usual during the first two weeks of July. Your bookkeeping continues as normal during the break. We'll get your onboarding scheduled as soon as the team returns.
I can't log in, or something isn't working. Try using the "Forgot password" link on the login page to reset your password. And make sure you're signing in with the email address you used to sign up. For more tips, see Browser Troubleshooting Tips for Accessing Heard. If it still isn't working, send us a message, and we'll pick it up as soon as we're back on July 6.
My payment failed, or I have a billing issue. To update your payment method: Log in and go to Settings to the Billing section. For more, see How to change your method of payment in Heard
What if I have an urgent issue? Send a message to our team or support@joinheard.com. Our team will be out of office, but we'll make sure your message is in the queue when we return on July 6.
When will you be back? We return on Monday, July 6. All messages and tickets will be reviewed as we get settled back in.