Heard uses two email addresses, and they can be the same or different depending on your preference:
- Your account email is what you use to log in, and it's where Heard sends important updates, reminders, and tax-related communications.
- Your billing email is where Heard sends subscription receipts.
By default, these can match, but you're free to set a different email address, such as a personal one.
How to change your account (login) email
Log in to your Heard account using the email address and password you used to create the account, then follow these steps:
- In the left-side panel at the bottom of the page, click your name, then click Settings.
- Click Change email address
- Enter your account password
- Enter your new email address
- Click Update Email
Your new account email is now on file. Going forward, you'll use it to log in and to receive Heard communications.
What to do next
After updating, sign out and sign back in with your new email address to confirm everything is working. Keep an eye on your inbox for upcoming Heard messages to ensure they arrive at the new address.
To change your billing email address, please see How to change your billing email address
Frequently asked questions
What's the difference between my account email and my billing email?
Your account email is what you use to log in and where Heard sends updates and reminders. Your billing email is where receipts for your subscription are sent. They can be the same address or two different ones.
Will I still log in with my old email?
No. Once your email is updated, your new address becomes your login. Be sure to use it the next time you sign in.
What if I don't remember my account password?
You can reset it from the login page using the "Forgot password" option. You'll need access to your current account email to complete the reset, so it's best to update your password before changing your email if your old inbox is no longer reachable.
Will changing my email move my account data?
No. Updating your email only changes your login and contact address. All of your financial information, bookkeeping, and account history stay exactly as they are.
My new email isn't receiving Heard messages. What should I do?
First, check your spam or junk folder and confirm the new address was entered correctly in Settings. If messages still aren't arriving, reach out to the Heard support team, and we'll help you sort it out.