Heard uses two email addresses, and they can be the same or different depending on your preference:
- Your account email is what you use to log in, and it's where Heard sends important updates, reminders, and tax-related communications.
- Your billing email is where Heard sends subscription receipts.
By default, these can match, but you're free to set a different billing email, such as a personal address, while keeping your account email for login.
How to change your billing email address
- Go into your Heard Settings
- Go to the Plan & Billing tab
- Click Change Plan
- Under “Billing Information”, click Update Information
- In the “Email” field, enter the email address to receive billing updates and receipts, and click Save.
- Your billing email is now updated. Future receipts and billing notices will go to this address.
What to do next
Keep an eye out for your next receipt to confirm it arrives at the new address. If you'd also like to change the email you use to log in, that's a separate setting under Account Details.
FAQs
Is my billing email the same as my account login email?
Not necessarily. Your account email is what you use to log in, and your billing email is where receipts are sent. They can match, or you can set them to different addresses.
Will changing my billing email change how I log in?
No. Updating your billing email only affects where receipts and billing notices go. Your login stays tied to your account email.