We're introducing Haven, Heard's built-in AI support tool. Ask a question in plain language, and Haven searches Heard's knowledge base to find an answer, shaped around what it already knows about your practice, including your entity type, state, and subscription plan.
When you're managing clients and the business side of your practice, waiting for answers can slow everything down. Haven helps you:
- Get clarity on taxes, bookkeeping, payroll, and your Heard account
- Find answers when it works for you, including evenings and weekends
- Easily send a message to a real Heard support specialist when you need one
It’s designed to support you - without replacing human care.
How to access Haven
- Open the Heard platform and look for the Haven chat icon on the bottom right of the page.
- Type your question as you’d naturally ask it.
- Review the answer, ask follow-up questions, or explore the suggested articles.
- If you still need help, submit a message to our team directly from your Haven conversation.
Tips for getting the most helpful answers
A few small adjustments can help Haven guide you more effectively:
- Ask clear, specific questions: A little detail goes a long way (for example, “How do I upload a receipt?” instead of “expenses”).
- Focus on one question at a time: This helps the widget zero in on the right information.
- Use natural, everyday language: You don’t need special terms; plain wording works best.
- Open the suggested articles: Many questions are answered instantly with clear next steps.
You can always reach a real person
Haven is here to help you find answers quickly, but it doesn't replace the people at Heard.
Haven is not a live chat with a support agent. If your question is nuanced or personal to your practice, you can submit a message to our team directly from your Haven conversation. A Heard specialist will follow up during support hours with the full context of your chat, so you won't have to repeat yourself.
You can also reach us by phone. See how to get support at Heard for hours and contact details.
The next time a question comes up, try Haven first. It's a fast way to get clarity, and our team is always there when you need a real person.