Heard Business Banking* is a free business checking and savings account embedded in the Heard platform, powered by i3 Bank. It is designed for providers in private practice and built to work hand-in-hand with every other part of Heard.
This article covers where to go when you need help with your Heard Bank accounts.
Where to go for help
To keep your bank account private and secure, banking support is handled by a dedicated team. Heard Banking Support has the right tools and visibility to help with anything related to your Heard Bank accounts, making it the right team for any banking question. Everything else stays with Heard support.
Heard Banking Support handles
- Application status, identity verification, or required documents
- Transfers and deposits
- Your Heard Visa Debit Card (activation, PIN, replacement, freezing, fraud)
- Account balances and Annual Percentage Yield (APY)**
- Account statements or tax forms
- Anything else tied directly to your Heard Banking account
How to reach Heard Banking Support
-
In-app chat (fastest and most secure). Inside Heard, go to the Heard Banking page and click the chat icon in the bottom-right corner of the page, and submit your question.
- Email. support.heard@bankingsupport.co
When is Heard Banking Support available?
Live Heard Banking Support is available 9 AM to 5 PM ET. Outside those hours, the chat acts as an AI assistant that can answer common questions or open a ticket for the Heard Banking support team to follow up on the next business day.
For account specifics or detailed insurance questions, reach out to Heard Banking Support through the channels above.
Related Articles
*Heard is a financial technology company, not a bank. Banking services are provided by i3 Bank, Member FDIC.
The Heard Visa® Debit Card is issued by i3 Bank pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa cards are accepted.
**Annual Percentage Yield (APY) is variable and subject to change after account opening. Rate is compounded monthly and credited monthly.