Overview
You may cancel your Heard subscription at the end of your current billing period so long as you aren't bound by any additional terms that would prevent you from canceling at this time. When you attempt to cancel, you will be informed if there are additional terms which apply. If there aren't your cancellation will be automatically scheduled for the end of your current term and your subscription won't renew.
Important: Before you cancel, you may want to consider that an active subscription is required through the end of tax season if you wish for us to prepare and file your taxes.
If you cancel:
- We will no longer file 2023 taxes, provide quarterly tax estimates, or categorize transactions for you.
- You will no longer receive quarterly tax estimates or bookkeeping services
- You will no longer have access to your Profit & Loss and other reports
How to cancel your Heard subscription
- Login to your Heard account
- On the left-side panel click on Your Name then click Settings
- Scroll down to the "Plan & Billing" section
- To cancel, click Cancel
- Your account cancellation will be scheduled for the end of your current billing period. After that, you will lose access to your account but will be able to download a copy of your data to take to your next accountant.
If we cannot process your cancellation automatically, you may submit a request to cancel your subscription. We ask that you please submit your request at least two business days before your next renewal date, to allow for processing time. After you've submitted your request for a cancellation, we will discuss your transition away from Heard and answer any pending questions.
Is there a cancellation fee?
Cancellation fees may vary depending on the type of subscription you've purchased. Please see our Terms of Service for more on your rights when it comes to cancellation.
What happens to my documents if I cancel?
If you decide to cancel your paid subscription, you will no longer have access to your Heard account on the services associated with it. We highly recommend downloading your information as soon as possible and keeping a copy for your records. You will be able to download a copy of your data after cancellation by click Download Information on the same page.