On September 5th, 2024 Heard launched our new Messages feature (the successor to the Conversations tool) which is meant to enable our clients to get faster support, and addresses a number of common questions and concerns we'd heard about Conversations since it first launched.
With Messages, you'll enjoy:
- The ability to search past messages, making it easier to find advice we've previously given you
- Suggested articles when creating a new message, allowing you to potentially get answers immediately without waiting for a response from Heard
- An option to attach screenshots and other documents needed to get help right when replying to our team
- Tighter integration with Help Center, Heard's library of self-help content meant to help you use Heard more effectively
For a quick overview of Messages, please check out the following walkthrough:
This is another improvement we're making to the help experience at Heard based on therapist feedback and we're looking forward to many more updates in the future as we continue to ensure you're getting the help you need from Heard.